From August 18, all Malaysia Airlines passengers on economy class will have to print their own baggage tags at check-in kiosks located around the departure level of Kuala Lumpur International Airport.
This applies to all domestic and international flights operated by the airline, except services to Dhaka and Kathmandu, where guests still need to check-in at dedicated counters on row A17 and A18.
Passengers also have to self-tag their bags before proceeding to the baggage drop counter.
According to a Malaysia Airlines statement, the aim is to simplify and reduce the time needed for checking-in, and to give customers more control over their travel experience. The airline is also set to introduce self-baggage drop in Q4 2016.
With the new system, the check-in process from kiosks to baggage drop counters is expected to be significantly shorter. Passengers who check-in via web and mobile will also need to print their baggage tags at any of the 50 kiosks available before proceeding to the baggage drop counter.
There will be instructions on the tag and standees nearby to educate passengers on the process. A maximum of two printed luggage tags per passenger is allowed at the kiosk.
Malaysia Airlines’ economy class passengers are allowed to check-in a maximum of two pieces of baggage weighing 30kg in total.