Majority of business travellers do not use corporate booking tool although it is provided

Travel News 23 May 2016

According to Business Travel News, a study released by travel and expense management provider - KDS, found out there is an almost 40 percentage point chasm separates business travellers who say they prefer to book all travel through one platform and those who actually book on a central or corporate booking tool.

74 percent of those surveyed prefer a single channel, but only 34 percent followed through with their preference. That's fewer than the 37 percent who have booked corporate travel through supplier websites.

This discrepancy suggests that while travellers crave a single platform, they want that platform to be quality. "In order to drive compliance and adoption (of corporate booking tools0, companies need to make sure the platform they are providing to employees offers at least the same convenience, user experience and choice of options that consumer-based services do," according to the report.

KDS surveyed 1,216 U.K. and U.S. business professionals in March. For those who booked directly with suppliers, 49 percent said convenience was a factor. About one-third cited a wider choice of travel content, and 14 percent named lower costs.

Almost half of those who booked policy-compliant business trips spent five to 20 minutes researching and booking each business trip, whether that's a flight and hotel or train and hotel. More than a third spent 20 minutes to one hour, and 8 percent spent longer.

The survey also found that 45 percent used an expense management tool, but a similar number, 41 percent, used spreadsheets. Of those, 47 percent spent 30 to 60 minutes per expense report, and 18 percent spent as much as two hours.

On the road, three-quarters of travelers kept receipts in one place like a wallet or envelope, 11 percent scanned or logged them online throughout the trip and 15 percent struggle, ending up with receipts in multiple places.

Twenty-two percent rounded up between one and 10 miles for mileage reimbursement, and 24 percent inflate taxi receipts.